Network
Troubleshooting
Troubleshooting
TIPS for your Network’s Router.
First,
check the model of the modem.
Issues with my Verizon Fios Email. I cant send or receive email with my Verizon fios account. I cant sign into my Verizon Fios Account.
Troubleshooting
tips for my Verizon Fios Email.
My Email is Not Working
Common
Issues
|
Step-by-Step
Solution
|
Automatic
Solution
|
I can't send or receive email
I can't sign in or access email I can view email software but not on the Web |
To provide the correct solution, select your email product
below:
(Message Center or Webmail)
(Outlook or Outlook Express)
|
Having trouble sending email using Outlook or another Email
client?
Use Verizon
Troubleshooter to
quickly diagnose and fix problems automatically.
|
Common Email Issues
Issues with my Verizon Fios router. How do I know what router I have? Issues with my Verizon Fios router? How to do I open ports for my Verizon Fios router? How do I find my Fios wireless settings?
Network Troubleshooting
Troubleshooting TIPS for your
Network’s Router.
First, check the model of the
modem.
My FIOS service is very slow. My Verizon Fios service is slow. Issues with Verizon Fios. Verizon Fios slow issues.
Experiencing Slow Speeds?
If you think you are experiencing less
than expected speeds with Verizon FiOS Quantumsm Internet, please first check your
speeds using the Broadband Speed Test for speeds over 150Mbps. Not all speed
tests are designed for the higher speeds.
You can use the FiOS Speed Optimizer tool to maximize your web experience. The Speed Optimizer tool can help you determine if settings (TCP/IP and MTU) on your computer are tuned for optimal performance.
Note: The Speed Optimizer tool is for Windows only applications. If you use wired and wireless devices, you must run the optimizer using both modes and power off the PC after running it in each mode for the changes to take effect.
For Apple devices, please go to the Apple Broadband Tuner page.
Other factors that can limit speeds on wireless devices are:
You can use the FiOS Speed Optimizer tool to maximize your web experience. The Speed Optimizer tool can help you determine if settings (TCP/IP and MTU) on your computer are tuned for optimal performance.
Note: The Speed Optimizer tool is for Windows only applications. If you use wired and wireless devices, you must run the optimizer using both modes and power off the PC after running it in each mode for the changes to take effect.
For Apple devices, please go to the Apple Broadband Tuner page.
Other factors that can limit speeds on wireless devices are:
·
Distance from the Broadband Home Router (BHR)
·
The limitation of your wireless device
·
Devices like tablets have limitations
·
The presence of microwave ovens and baby monitors
·
Infrastructure in the home
If your expected speeds are 50 Mbps or higher, then you may want to consider upgrading your broadband home router to the 802.11N at www.verizon.com/fiosaccessories/
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Experiencing no
connection or connection "on" and "off"?
Try this quick fix:
Turning your router off and on solves most connection issues.
Turning your router off and on solves most connection issues.
1.
Unplug my router
2.
Wait 1 minute.
3.
Plug your router back in.
4.
Attempt to connect to the Internet.
If rebooting
your router didn't solve the issue, review specific
troubleshooting tips for
your router.
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_____________________________________________________________________
Try this next:
If turning your router off and on didn’t improve your connection, there could be other reasons your connection could be down or slow.
o Check your computer for viruses, spyware or a full hard-drive. You may think
you have a connection issue, but your computer performance may be impacted by
spyware, viruses or a full hard-drive. Use the virus protection software
available from Verizon Internet
Security Suite to
remove viruses or spyware from your computer or remove programs from your
computer.
o Your Internet usage could be at capacity. If you are
streaming several videos simultaneously, for example, it could cause your
connection to slow down.
o Electronic devices (ie TVs or microwaves) or physical obstructions (ie walls or floors)
could cause interference with your router’s signal. Move your
modem or wireless networking router away from these obstructions.Learn more about
devices that cause intermittent loss of connection.
o FiOS TV Video-on-Demand (“VOD”) usage. Your FiOS
Internet service and FiOS TV VOD service share capacity on the fiber optic
connection to your home. The capacity available for your FiOS Internet access
service may be reduced if you are watching multiple FiOS TV VOD titles
simultaneously.
Can I Chat with a Verizon Agent? How can I chat with a Verizon Agent? Can I get Fios support via chat? Can I Chat with an agent instead of calling. What is the link to chat with Verizon?
Just click in the following image and you will be able to chat with a Verizon Fios agent who will help you resolve your internet related issues.
Verizon Fios | Live Chat
How do I manually connect to my Fios wireless? How to connect to my Fios network? Is my fios network WIFI capable?
To manually connect to your Fios network just follow this simple steps:
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